Prognosti provides a range of IT support contract options to meet the needs of clients of various sizes and IT risk levels.
Break Fix Arrangements is a non-contract option that is suitable for very small businesses with minimal IT risk exposure. When something breaks, you call me and I fix it. This form of arrangement has higher costs and risks than entering into a service contract.
General Service Agreements define the general terms of an ongoing support contract and are usually accompanies by a lower hourly rate.
Block of Time Agreements are agreements to purchase a certain number of hours of service in exchange for a reduced price.
Managed Services Agreements define a set of services that will be performed at a fixed monthly rate. Services typically include system monitoring, backup/restore, and server maintenance.
Service Level Agreements define minimum acceptable response time to service calls, minimum acceptable down-time, and provide for penalties if I fail to meet these minimum service requirements. SLA's require a managed services contract.
I also offer contract options to facilitate intellectual property support, management and transfer. These are only applicable for custom software applications, websites, and other IP development projects.